Computer Software Support Team (Tier 1)(Hybrid)
Fort Worth, TX  / Alpharetta, GA 
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Posted 13 days ago
Job Description

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

Do you have excellent customer service skills and you want to work for the world's largest healthcare services company? McKesson Corporation, a Fortune 14 company is currently hiring Full Time Customer Care Representatives to work Monday - Saturday in our state of the art call center.

Come work for a company that has been around for over 175 years, offers excellent benefits and gives its employees an opportunity to be challenged, engaged and make a real difference in the lives of patients.

As a customer care representative you will handle inbound calls from McKesson customers utilizing McKesson systems, processes, and procedures. Calls are handled with accuracy while meeting departmental and individual performance goals. You will integrate and practice McKesson Shared Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE).

**This position is currently remote, but in the future will require 1 day per week in the office - candidate must live within commuting distance of Ft Worth, TX

Key Responsibilities:

  • Accept inbound calls and handle customer requests
  • General Pharmacy system troubleshooting
  • Assistance with adjudication issues
  • Intermediate PC, Windows, Network and Hardware troubleshooting
  • Enter all calls in the Call Tracking System with accuracy and well documented call notes
  • Communicate effectively with Internal and External customers

Minimum Requirements:

Minimum 1 year customer service experience with proven customer satisfaction results as well as the ability to build relationships and resolve customer issues with quality in mind. The ideal candidate will learn quickly, has excellent communication skills, and basic computer skills.

Other Requirements:

  • You must be flexible to work any shift during operational hours of Monday - Saturday 7:00am-10:00pm
  • Must be able to work On-Call After hours

Additional Knowledge & Skills:

  • MS Office (Excel, Word, Outlook)
  • General networking knowledge (routers, switches, VPN, connectivity)
  • Experience with Windows 7/XP
  • Application troubleshooting background
  • Organized and detail oriented
  • Initiative
  • Team work
  • Positive attitude
  • Excellent attendance record
  • Strong schedule adherence
  • Multitasking abilities
  • High levels of engagement
  • Time management skills
  • Minimum 1 year experience in a call center environment preferred
  • Knowledge of SAP preferred
  • Pharmacy Tech exp preferred
  • Bilingual differential for fluent Spanish speaking individuals

Career Level - IC-Professional - P1

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!


McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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