Description

Leidos has an opening for a Sr. Cloud Engineer to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice and other federal agencies. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services.

We will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.

The individual selected for this position will be a member of the Cloud Support team and the primary work location will be Washington, DC with work performed remote. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, zero trust, geo-dispersed workforce. The successful candidate will have extensive hands-on experience Microsoft Intune and Microsoft AutoPilot. This includes supporting workstations, mobile devices, as well as packaging, deploying, and supporting software for Windows operating systems and mobile devices. The candidate must also have practical experience government security standards, and workstation security hardening.

You will work closely with the Chief Engineer and Infrastructure Operations Manager and will be a part of the Cloud Support team on the following key tasks:

• Provide Tier 3 / 4 desktop engineering support.

• Complete incident tickets and service requests within SLA and in a modern tracking system

• Work closely with the Infrastructure Operations Manager to complete customer requests.

• Build, install, configure, and troubleshoot Microsoft Intune to manage workstations and mobile devices.

• Work with security, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device security strategy.

• Create workstation images for Windows 10 and Windows 11

• Deploy images using Microsoft AutoPilot

• Deploy software from the Apple AppStore or Microsoft Store

• Identify and evaluate costs, benefits, and risks of expanding and enhancing desktop engineering services.

• Attend meetings with the customer as required.

• Provide written instructions for both workstation and application usage.

• Provide weekly reporting of issues and projects.

• Be able to troubleshoot and support Windows 10 and Windows 11 workstations and software as well as Apple iOS.

• Utilize M365, and other tools to support a highly mobile, zero trust and geographically diverse customer.

• Apply STIGS and VPR's as identified.

• Provide white glove support to executive level customers.

• Ability and willingness to work extended hours or modified schedule for planned and emergency work.

Required Qualifications:

• BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 8+ years relevant experience (6+ years with a MS/MIS Degree) Additional years of experience and/or relevant certifications will be considered in lieu of degree.

• 5+ years' experience providing tier II, III & IV support.

• Ability to work well with people from many different disciplines with varying degrees of technical experience.

• Ability to express complex technical concepts effectively, both verbally and in writing

• Ability to work with a large diverse team supporting multiple customers in a shared team environment.

• In-depth Experience utilizing and supporting Microsoft Intune

• Extensive knowledge of Active Directory Group policy as applied to workstations.

• Extensive knowledge of end user workstations and technology to support end user workstations.

• Extensive experience working in a zero-trust environment.

• Experience working with Microsoft Defender

• Experience with PIV and CAC authentication.

• Provide support on a M-F business hours schedule in the eastern time zone.

• Extended hour and weekend support as required by mission or emergencies.

• Excellent communication skills are required to effectively interface with executive level to individual contributors.

• Ability to lead support issues to a successful conclusion while updating management and senior leadership.

• Ability to obtain and maintain a Public Trust clearance.

• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.

• Must be a U.S. Citizen

Desired Qualifications:

• 6 years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc...) administration support

• 8 years of experience in an operations role

• Experience with both on premise and SaaS deployments systems

• Government contracting experience, particularly with the DOJ.

• DOJ or DOD Clearance

• ITSM knowledge and experience, particularly with ServiceNow

• MCSE Certification

• Ability to create and speak to Microsoft PowerPoint presentations.

Salary Range for this position: $120K - $132K

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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