What The Role Is
The Senior Branch Banking Trainer is responsible for assisting the Community Bank branch network by creating and teaching training content. This position includes delivering structured training utilizing multiple formats and resources in an in-person and virtual environment. This position will also include providing real-time support to maximize onboard training opportunities, ensuring a streamlined and innovative approach to training. The ideal candidate must have the ability to create and deliver in-depth content. This job requires problem-solving, management, communication, and design-thinking skills because they are creating curriculums with the company's mission and vision in mind.
The candidate will also work to deliver next level sales training through our Engage Sales and Service program, and the skills based training via Elevate. You will have the opportunity to collaborate on multiple projects simultaneously, review various training objectives to improve training efficiency, and deliver solutions that drive operational/sales performance. This position also includes creating new training content with various software platforms (Articulate, Camtasia, MS Office, Google, etc.). This position requires a passion for teaching others, expert knowledge of full-service branch banking operational processes, procedures, and performance standards. Extensive knowledge of the branch banking sales process resulting in deepening customer relationships is expected. This position reports directly to the Branch Banking Development Manager and will collaborate closely with all trainers.
How You Will Make An Impact
The Branch Banking Trainer will make an impact by providing next level training content to our branch banking teams who are responsible for direct customer interaction. This position will make a significant contribution to the growth of the branch managers and Group Sales Manager positions. Supporting the Community Bank universal banking model (cross-training) will create professionals who are able to meet and exceed the expectations of our customers and the communities we serve while exceeding goals and objectives.
Who You Are
Education
Experience
6+ years' financial industry experience preferred
6+ years' experience in classroom education or previous training position preferred
Strong written, verbal and communication skills
Thorough knowledge of consumer and commercial banking products and services.
Foundational knowledge of operational and compliance processes and regulations.
Proficiency in basic computer applications, such as Microsoft Software and the Google suite.
Must be a self-driven leader who enjoys working in a team environment.
Characteristics
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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