Operational Excellence Ensure service quality, efficiency, and accuracy meet operational excellence standards through ownership of the following processes, including but not limited to Regularly performs proactive root cause analysis on recurring customer issues Monitors and maintains enhanced/complex reporting for customers Coordinate with various departments to ensure o

Business Analytics Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions Through independent research and business request, pursue opportunities for improved efficiency, from data aggregation via statistical analysis to complex application development Consult end users throughout the organizati

Coaching and Mentoring Work with Tax Manager to assist in training other team members Document tax reporting requirements Tax Administration duties and return preparation Research and Document Taxability in various states Gather and Document necessary exemption requirements Prepare tax returns in a timely and accurate manner Staying abreast of tax law changes and understa

General Ledger Account Reconciliation Reconcile general ledger accounts in a timely and accurate manner Utilize excel to complete detailed analysis of general ledger accounts Tax Administration Return Preparation Research and Document Taxability in various states Gather and Document necessary exemption requirements Staying abreast of tax law changes and understanding the

Open Order Fulfillment Request, collect, and manage open vendor orders Identify incorrect schedules and make adjustments as needed Process Vendor Invoices Receive manual and automated invoices and process for payment Manage pending file status to established metric/goals Identify, research, and resolve pricing, tax, and set up related issues on invoices Determine internal

Inventory Management Actively monitor designated customer's tank readings Plan deliveries as indicated by current fuel level and average daily usage Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company's best purchasing opportunities Document specific customer inventory requests Logistics Coordination Schedule, coor

Account Analysis and Support Ensure internal processes are executed to meet or exceed customer expectations Ensure customer service quality, efficiency, and accuracy with all processes and internal departments to complete the following o Analysis of profit and loss of order holds o Credit and rebill submission, analysis, and approval o Freight payables analysis and implem

Coaching and Mentoring Develop clear goals for staff each year that support company goals and objectives Develop a coaching strategy for staff to achieve or exceed goals and objectives Regularly review performance with staff Help staff focus on what is within their control to achieve success Celebrate success Quickly address performance issues in a constructive manner Cre

Relationship Management Develop and implement a regular communication strategy to connect with existing customers at the corporate and/or local level; communication should be focused on high level customer satisfaction components Coordinate with various departments to ensure high level of operational issues are resolved completely and in a timely manner on behalf of the c

Optimization Responsible for sourcing decisions, dispatching, and allocation maintenance with concentration on a certain region while also offering nationwide support. This includes the optimization of various buying options, daily utilization of optimization software, and maintaining product allocations through TABS Field carrier partner phone calls and emails to provide

Data Analysis and Reporting Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services Provide weekly reporting (metrics recorded) for o All past due balances that are 3, 5, and 10 days past due o All past due balances that are 30, 60, and 90 days past due o All debit balances beyond 10 days past due and exc

Integration Monitoring & Cross Reference Management Proactively monitor and analyze system integrations, ensuring both internal and external connections operate smoothly. Utilize monitoring tools to maintain the reliability and performance of integrations with customers, vendors, and internal systems. Establish and maintain cross references between different systems, fost

Prospecting & Sales Meet or exceed sales volume and margin quota goals Obtain new regional and national accounts by planning and organizing daily work schedule to make sales Take leads and build relationships that translate into business Perform aggressive lead generation, due diligence, and cold calling to continuously develop leads into a robust pipeline that translates

Assimilate power and gas customer historical load data which will lead to load forecasting. Develop & employ custom pricing models and risk management tools for power and gas. Assist in portfolio construction and optimization for the power and gas desks. Identify optimal hedging tools for various risk factors for power and gas. Evaluate and maintain various forecasting mo

CRM/Pricing Management Responsible for management of CRM/Pricing systems to include user set up, permissions and module structure management relative to layout and data field option modifications Manage Master CRM data set used for all sales KPIs, OKRs & metrics reporting Guide MPG teams in following processes set for input of opportunities and data into CRM/Pricing syste